Refund, Return & Exchange Policy

We want you to be satisfied with your purchase and understand that, in certain circumstances, you may need to request a return or exchange.

This policy applies to products purchased through official Procolored channels or authorized sales channels and only to orders and customers that satisfy the conditions set out in this policy.

Where the requirements of this policy are met, Procolored will provide the applicable after-sales support, subject at all times to mandatory rights available under applicable law.

1.1 Order Processing, Modification & Cancellation

Standard orders are generally processed and scheduled for shipment within two (2) business days after payment has been confirmed.

Pre-order products, customized orders, and repair-part orders will be processed according to inventory availability, production schedules, and other applicable fulfillment arrangements. Accordingly, shipment may take longer for such orders.

Before an order has been shipped, it remains in the processing stage. If you need to cancel or modify an order, please contact our customer service team as soon as possible by email at support@procolored.com.

You may request cancellation of an order before shipment. Once the cancellation request has been confirmed and approved, we will assist in cancelling the order and process a full refund.

*Important Notes

1. Once an order has been shipped, it can no longer be cancelled and may only be handled in accordance with the applicable return policy.

2. Please contact Procolored before initiating a chargeback or payment dispute through your bank, card issuer, or payment provider so that we may first attempt to resolve the matter. A chargeback or payment dispute may result in additional processing requirements, costs, or delays in resolving the transaction or refund.

1.2 General Return & Exchange Terms

To request a return or exchange, please first contact our customer service team by email at support@procolored.com. We will provide reasonable assistance with the applicable process following receipt of your request.

Please note:

All return and exchange requests must satisfy the conditions set out in this policy and may be subject to applicable service charges, shipping fees, or other costs, except where prohibited by applicable law.

The product, packaging, accessories, and related items must be maintained in appropriate condition and, where applicable, in a condition suitable for resale. Products that materially fail to meet the applicable return conditions may not qualify for return or exchange, subject to any mandatory rights available under applicable law.

1.2.1 Return Policy

To qualify for a return and refund under this policy, the product must satisfy all of the following conditions:

(1) Return Request Period

A return request must be submitted by email to support@procolored.com within seven (7) days from the date of receipt, including the seventh day, unless a longer mandatory withdrawal or return period applies under applicable law.

(2) Product Condition

The product must meet all of the following requirements:

• The original packaging must be complete and undamaged, including the outer shipping carton, internal packaging, protective materials, and other original packaging components;

• All accessories, attachments, manuals, and labels must be complete and included;

• The product must not have been used; and

• No ink may have been loaded into the product, and no consumables may have been used with the product.

Special Notice Regarding Used Products

Once ink has been introduced into the equipment or any consumable has been used, the product will be considered used for purposes of Procolored's commercial return policy, regardless of the duration of use.

Such products may no longer qualify for a discretionary return or refund under this commercial return policy, except where return, withdrawal, refund, repair, replacement, or other remedies are required by applicable law.

(3) Proof of Purchase

You must provide valid proof of purchase, such as an order number, invoice, or other acceptable purchase record.

Circumstances in Which a Return May Not Be Accepted

Products may not qualify for return under this commercial return policy in circumstances including, but not limited to:

• The product has been used, ink has been introduced, or the condition of the product otherwise materially affects its resale value;

• The packaging has been damaged in a manner that materially affects the resale value of the product; or

• The return is requested for reasons unrelated to product quality, including a mismatch with the customer's individual intended use, material compatibility requirements, operating preferences, or similar personal requirements.

The above limitations apply subject to any non-waivable rights available under applicable consumer law.

Return Shipping Costs

If a return is initiated for reasons attributable to the customer, including but not limited to a change of mind, ordering the wrong product, or other reasons unrelated to product quality or Procolored's fulfillment, the customer will be responsible for the applicable return shipping costs, except where otherwise required by applicable law.

The actual return shipping cost will depend on the carrier, shipping method, destination, package size, weight, and other applicable shipping conditions. Customers may select an appropriate shipping carrier in accordance with the return instructions provided by Procolored.

If the return is required because the product received is confirmed to be damaged, defective, incorrect, or otherwise affected by an error attributable to Procolored, the customer will not be responsible for the applicable return shipping costs.

Return Address

Unless otherwise instructed by Procolored in writing, authorized returns may be sent to the following address:

1180 Centre Drive, Unit B
City of Industry, California 91789
United States

Please do not return any product to the above address before contacting Procolored and receiving return authorization and applicable return instructions.

Procolored may provide a different return address depending on the customer's location, product type, warehouse allocation, or other operational considerations.

*Additional Terms

1. If an issue results from failure to follow official operating instructions, maintenance requirements, or other applicable product instructions, warranty and commercial return or exchange eligibility may be affected to the extent permitted by applicable law.

2. Before returning any product, you must first submit a return request by email to support@procolored.com.

   If your return request is accepted, we will initiate the return process and provide instructions regarding how and where the product must be returned.

   Unless otherwise required by applicable law, expressly agreed by Procolored, or the return is caused by a confirmed product defect, shipping damage, incorrect shipment, or another reason attributable to Procolored, the customer shall bear the applicable return shipping costs.

   Procolored does not accept freight-collect or cash-on-delivery returns.

   Products returned without prior authorization or confirmation may be rejected and may not be eligible for refund processing, except where applicable law provides otherwise.

3. Where all applicable return conditions are satisfied, Procolored provides a seven (7)-day discretionary return service under this commercial policy.

   Unless prohibited or restricted by applicable law, a return service fee equal to 5% of the applicable order amount may be deducted from the refund.

Important Notice Regarding Local Consumer Law

Consumer protection laws vary between countries and regions. If the laws applicable in your country or region impose mandatory requirements regarding return periods, withdrawal rights, return fees, restocking fees, or related charges—including restrictions on or prohibitions against such fees—those mandatory legal requirements shall prevail.

Any applicable charge will be reasonably calculated based on the circumstances and communicated to the customer before the refund is processed.

Where appropriate, including where required by local law or justified by the circumstances, Procolored may reduce or waive the applicable charge.

1.2.2 Exchange Policy

Please inspect your order promptly upon receipt.

If the product you receive is defective or damaged, or if you receive an incorrect product, please contact us promptly so that we may investigate and resolve the issue.

If Procolored confirms that the issue results from a product quality defect or an incorrect shipment, we will arrange the applicable replacement or reshipment within two (2) business days following confirmation, subject to product availability and applicable law.

Where the issue results from a confirmed product quality defect, shipping damage attributable to Procolored or its designated logistics arrangements, or an incorrect shipment for which Procolored is responsible, the applicable replacement and shipping costs will be borne by Procolored.

If you wish only to change the product model or configuration and the applicable price difference can be clearly determined, Procolored may, where operationally available, allow the order to be upgraded or otherwise adjusted by payment or refund of the applicable price difference before the original product is returned.

This may help reduce processing time and allow the replacement product to be arranged more efficiently.

Price Difference for Exchanges

• If the replacement product is priced higher than the original order, we will notify you by email of the additional amount payable. Once the applicable price difference has been paid, we will arrange shipment of the replacement product as soon as reasonably practicable.

• If the replacement product is priced lower than the original order, we will notify you by email and refund the applicable price difference to the original payment method.

1.3 Refund Processing

All refunds, including refunds associated with product returns and refunds of price differences arising from exchanges, are subject to review and approval.

Once a refund has been approved, the refund will be issued to the original payment method used for the order, unless otherwise required by applicable law or otherwise agreed in writing by Procolored.

The time required for the refunded amount to appear in your account depends on the processing timeline of the original payment method and the applicable bank, card issuer, payment provider, or other financial institution.

Accordingly, although Procolored may initiate the refund after approval, the actual time at which the refunded amount becomes available in your account is determined by the processing time of the original payment channel and may vary between payment providers.

Procolored is not responsible for processing delays caused solely by the customer's bank, card issuer, payment provider, or other financial institution after the refund has been successfully submitted by Procolored, except where otherwise required by applicable law.